Our first recommendation incase of any difficulties in using our app, would be to follow the below mentioned steps:-

If you’re using an Android device:

1) Logout - If possible try to logout from the app.
2) Force close the App - Open your phone’s "Settings" app and go to "Apps". Find "Ovvio" and tap on it. Then, tap on "Force Stop".
3) Clear the App’s cache and data - Go back to the "App Info" page and tap on "Storage". Then, tap on "Clear Cache" and "Clear Data".
4) Reinstall the App - If none of the above steps work, uninstall the app and reinstall it from Google Play Store and please try again.

If you’re using an iOS device:

1) Logout - If possible try to logout from the app.
2) Close the App - Swipe up from the bottom of your screen to close the app.
3) Delete the App - Delete the app from your device.
4) Reinstall the App - Reinstall the app from the App Store and please try again.

Our first recommendation incase of any difficulties in using our web platform, would be to clear your browser's cache.

If you're using a browser:

1) Google Chrome - Settings > Privacy & Security > Site Settings > View Permissions And Data Stored Across Sites > Select Website & Remove
2) Firefox - Menu > History > Show All History > Type Website On Search Bar > Right Click & Forget About This Site
3) Safari - Menu > Settings > Privacy > Manage Website Data > Type Website On Search Box > Select Website & Remove
4) Internet Explorer 11 - Open Website > Press F12 & Launch Developer Tools> Network > Click Ctrl+R
5) Edge - Type edge://settings/siteData > Search Cookies > Select Website & Remove

Incase of further issues, please reach out to us via the app/website or email help@ovvio.co.