How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
What is Ovvio?
How does Ovvio work?
How do I use Ovvio?
Who can use Ovvio?
Who is a Seeker?
View all 11
How do I change my email?
How do I change my primary phone number?
How do I change my Ovvio profile picture?
How do I change my country in my profile?
Can I help people in languages other than English?
How do I change my password?
What if I forget my email address?
How do I change my availability settings?
Why didn't I receive my OTP, email or SMS notification?
How do I deactivate my account as a Giver?
View all 6
As a Giver
Can I be a Giver in multiple categories?
What should I set my Session Fee as a new Giver?
How can Givers best prepare for a call?
How can I promote myself?
What to do if I miss a session from a Seeker?
As a Seeker
How do I find a Giver for my questions?
Will a Giver solve any queries I have?
What if I can't find a Giver?
Can I post or request for sessions anonymously?
What should I do if I cannot find someone to answer my question?
View all 10
Can I be a Giver and a Seeker at the same time?
How do I create a great profile?
Is the 'Brief Description' important?
Can I share my screen during a session?
How do I add an area of expertise to my profile?
View all 7
Money and Banking
How do I withdraw my earnings from Ovvio?
How do I view all transactions?
Why can't I add my credit/debit card details to my account?
How do I add a bank account to withdraw my earnings?
Where are my pending earnings?
View all 8
How do uncharged sessions work?
How does payment for a Live Session work?
How much money can I generate on Ovvio?
Will I be charged after my query?
How much does Ovvio charge?
View all 9
Invoicing and Taxation
How do I issue an invoice to the Seeker?
How much tax is deducted on my earnings?
I have incorrect charges in my account. What should I do?
What are disputed charges?
Will I lose my earnings if I close my account?
How can I request a refund?
What are the system requirements for Ovvio?
Does Ovvio have an iPhone/Android app?
Why can't I login?
I received a message that my email is registered to someone else. What should I do?
The app is behaving incorrectly or is unresponsive. What should I do?
How do I deactivate my account?
How do I delete my account?
Trust & Safety
Trust & Safety
Are there any guidelines or rules of conduct on Ovvio?
Are there any age restrictions to use the Ovvio platform?
Is Ovvio safe?
How do I report abuse or if someone on Ovvio is harassing me?
How can I block Givers?
View all 20
Help Desk Software