Ovvio Support

About Ovvio 6

• What is Ovvio?
• How does Ovvio work?
• Is Ovvio free?
• Is Ovvio available in my area?
• Who can use Ovvio?

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Profile 5

• How do I change my email?
• How do I change my primary phone number?
• How do I change my Ovvio profile picture?
• How do I change my country in my profile?
• Can I help people in languages other than English?

Security 6

• How do I change my password?
• What if I forget my email address?
• How do I change my availability settings?
• Why didn't I receive my OTP, email or SMS notification?
• How do I deactivate my account as a Giver?

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As a Giver 5

• Can I be a Giver in multiple categories?
• What should I set my Session Fee as a new Giver?
• How can Givers best prepare for a call?
• How can I promote myself?
• What to do if I miss a session from a Seeker?

As a Seeker 10

• How do I find a Giver for my questions?
• Will a Giver solve any queries I have?
• What if I can't find a Giver?
• Can I post or request for sessions anonymously?
• What should I do if I cannot find someone to answer my question?

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General 7

• Can I be a Giver and a Seeker at the same time?
• How do I create a great profile?
• Is the 'Brief Description' important?
• Can I share my screen during a session?
• How do I add an area of expertise to my profile?

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General Guidelines 10

• Are there any guidelines or rules of conduct on Ovvio?
• Are your Givers qualified?
• Is there any satisfaction guarantee?
• Can I give online prescriptions on the Ovvio platform?
• How can I refer Seekers to Ovvio?

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Ratings 7

• How do I rate a session?
• How does the rating system work?
• Can a client still rate me if I gave him a $0.00 invoice?
• Where can I see my rating?
• How do I rate an older session?

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Accounts 8

• How do I withdraw my earnings from Ovvio?
• How do I view all transactions?
• Why can't I add my credit/debit card details to my account?
• How do I add a bank account to withdraw my earnings?
• Where are my pending earnings?

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Charges 9

• How do uncharged sessions work?
• How does payment for a Live Session work?
• How much money can I generate on Ovvio?
• Will I be charged after my query?
• How much does Ovvio charge?

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Invoicing and Taxation 2

• How do I issue an invoice to the Seeker?
• How much tax is deducted on my earnings?

Refunds 4

• I have incorrect charges in my account. What should I do?
• What are disputed charges?
• Will I lose my earnings if I close my account?
• How can I request a refund?

Promotions 5

• How do I use my promo code?
• How many days do I have to redeem a promotion?
• Can I redeem a particular promotion again?
• What should I do if I used my promotional credit on an unsatisfactory session?
• Can I request a refund for my promotional balance?

Tech Support 5

• What are the system requirements for Ovvio?
• Does Ovvio have an iPhone/Android app?
• Why can't I login?
• I received a message that my email is registered to someone else. What should I do?
• The app is behaving incorrectly or is unresponsive. What should I do?

Trust and Safety 7

• Is Ovvio safe?
• What kind of emails are sent by Ovvio?
• Where is my data stored?
• What kind of data of mine is stored?
• How do I delete my data stored with Ovvio?

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