We're sorry to hear you're having issues processing your payment. There are a few reasons payments may not reflect.

1. The card number, expiration date, or security code has been entered incorrectly. This could have caused the card to decline. Try re-entering the information as it is shown on your card.
2. The card has expired. Ensure that the card information is up-to-date and accurate.
3. The bank account linked to the card has insufficient funds.
4. The card issuer has put a security hold on the card.
5. Please ensure your card is activated for online/international transactions.
6. Please ensure your card is either a Visa, Mastercard or an American Express card.

If your issue is still not addressed please write to us on help@ovvio.co. We will investigate and advise at the earliest. We are here to serve you to the best of our ability.